Personal Information You Provide

When you interact with our platform, you may choose to provide us with personal information including:

• Your name, email address, and contact information when you sign up for our newsletter or contact us
• Writing samples and creative work you submit through our platform
• Feedback and responses you provide in surveys or course evaluations
• Payment information when you enroll in our programs (processed securely through third-party payment processors)
• Communication preferences and areas of writing interest

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address, browser type, and operating system information
• Pages you visit on our site and time spent on each page
• Referring websites and search terms that led you to our site
• Device identifiers and mobile network information if accessing via mobile device

Service Providers

We work with trusted third-party companies to help operate our platform:

• Email service providers to deliver course materials and updates
• Payment processors to handle secure transactions (we don't store your payment information)
• Cloud hosting services to ensure reliable access to our platform
• Analytics providers to help us understand how writers use our site

These partners can only access information necessary for their services and must protect your data according to our standards.

Legal Requirements

We may disclose your information when required by law, such as responding to valid legal requests, court orders, or government regulations. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If Colvendra Flestian is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll provide notice and ensure your data receives equivalent protection under any new ownership.

Access and Correction

You can access and update most of your personal information through your account settings. If you need help accessing or correcting information we have about you, contact us at the email address below.

Data Deletion

You may request that we delete your personal information. We'll honor this request unless we need to retain certain information for legal compliance or legitimate business purposes. Some information may remain in backup systems for a limited time.

Communication Preferences

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or updating your preferences in your account. Note that you'll continue to receive important account-related communications.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We don't sell personal information to third parties.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, including login and navigation features
• Performance Cookies: Help us understand which pages are most popular and how visitors move around our site
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience
• Marketing Cookies: Used to deliver relevant content and track the effectiveness of our marketing campaigns

How Long We Keep Your Data

We retain your personal information for different periods depending on the type of data and our business needs:

• Account information: Retained while your account is active and for up to 3 years after closure
• Course progress and submissions: Kept for up to 5 years to provide ongoing access to your work
• Communication records: Retained for up to 2 years for customer service purposes
• Website analytics: Aggregated data may be kept indefinitely, but personal identifiers are removed after 24 months

International Data Transfers

Our primary servers are located in the United States. If you access our services from outside the US, your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.